KidsWheels, LLC Returns Department 12308 Highway 620 North, Austin, TX 78750

Sales & Replacement Parts Support, Mon - Sat 9AM - 5 PM Central Standard Time, 1-800-396-9680, 512-257-2399, Fax 512-257-0093, Email, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

We make every effort to ship you what you ordered, Refunds will be authorized for "WRONG MDSE" shipped only. All Sales Are Final.

Return Authorizations and Credit will be issued on "Wrong Merchandise Shipped" Orders only. KidsWheels will pay for "To/From/To" shipping on "Wrong Merchandise Shipped" orders only. Consumer may request an Authorized return other then for "Wrong Merchandise Shipped" and KidsWheels. LLC will, at their sole discretion, advise Consumer of Approval. Such returns will be Authorized by KidsWheels, LLC with a return Authorization Number. Consumer will pay for return shipping and, upon inspection of merchandise, be credited for merchandise cost only, minus restocking charge of 33% of cost of merchandise, if Approved by KidsWheels LLC. It is imperative that Consumer re-package return Merchandise in a manner that will insure that Merchandise arrive at KidsWheels, LLC undamaged.

KidsWheels, LLC covers parts for 30 days and does not cover parts (including batteries) that have been damaged by unreasonable use, neglect, accident, abuse, misuse, improper service, improper installation, modification, and/or other causes not arising from defects in materials or workmanship. KidsWheels, LLC will replace parts at its option as covered under return our Mfg. Defect policy. KidsWheels LLC, is excluded from any liability on the part of KidsWheels LLC, whether under warranty or implied under law for any indirect or consequential damages for breach of warranty. Some states do not allow this exclusion or limitation, so this limitation may not apply. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

Parts Return Procedure

KidsWheels, LLC wants you to be satisfied with your parts purchase. You may request a return authorization # by following the steps below.

1.) Request a return authorization # via Email of Fax.

2.) Specify in your Email or Fax the reason for the return request.

3.) Upon return and examination of the part (or batteries) KidsWheels, LLC we will replace the part (or batteries) at KidsWheels, LLC option,( including shipping to KidsWheels, LLC and back to the Purchaser ) or refund to the original purchaser the full purchase price, plus return shipping. KidsWheels, LLC recommends that Purchaser use UPS or a similar service for authorized returns to the address listed below. Returns that are shipped to KidsWheels, LLC via US Mail will not be accepted and returned to sender.

Vehicle Returns - Warranty

We guarantee that all communication with KidsWheels, LLC will be responded to in a timely manner, we will assist you with any questions or difficulties that you may have. Merchandise will not be accepted for return at KidsWheels, LLC without prior authorization # issued by KidsWheels, LLC. Return authorization # will be issued for wrong merchandise shipped to Purchaser only, All returns must be in unopened original manufacturers carton.(any merchandise returned to KidsWheels, LLC without authorization will be returned to sender at senders expense. Upon inspection by KidsWheels, LLC and at KidsWheels, LLC discretion a credit will be issued to customers credit card. Should any defects in material & workmanship arise within the manufacturer's warranty period they will be handled with manufacturer.

KidsWheels,LLC, Returns Department 12308 Highway 620 North, Austin, TX 78750

Sales & Tech Support, Mon - Sat 9AM - 5 PM Central Standard Time, 1-800-396-9680, 512-257-2399, Fax 512-257-0093, Email, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

International shipping is F.O.B., and incurs additional surface and or air charges as well as Dock/Port Fees and Tarriffs or Duty Fees charged by the Port Of Entry.

All international shipping costs are paid by the consignee to KidsWheels, LLC, with any Dock or Port Fees and Tariffs or Duty Fees are paid directly to the proper authorities at Port of Entry by the consignee.

We make every effort to have the shipment arrive at its destination on time, however, we do not guarantee a specific transit time.

It is in the interest of the consignee to note any damaged or missing goods on the consignee sign off sheet at the time the consignee or his designated agent takes possession of the shipment.

If consignee or consignee's agent fails to pick up shipment at point of entry there will be a 100% return shipping charge to include all associated charges in the return of the merchandise to, KidsWheels, LLC, 12308 Highway 620 North, Austin, TX 79750

Terms and Conditions

A.) Prices are subject to change without notice.

B.) Service Lines are available for all products.

C.) 90 Day - 1 Year manufacturer's warranty applies New Ride On Toys. Each item warranty is different. Call for specific details.

D.) Customers are notified of any extended delay in shipping.

E.) Shipping charges are non-refundable & customer pays return freight on parts return.

F.) Merchandise must be returned in original carton with original packaging.

G.) Texas State residents will be charged appropriate sales tax.

H.) As adult supervision is required with all toys, we especially encourage the need for adult supervision with ride-on toys and motorized vehicles. Please ensure that your child wears a helmet with any ride-on vehicle. As KidsWheels, LLC is not the manufacturer of any of the items found on www.kidswheels.com, KidsWheels, LLC assumes no liability for personal injury incidents.