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Sales & Replacement Parts Support, Mon - Sat 9 AM - 5 PM Central Standard Time, 1-800-396-9680, 512-257-2399, Fax 512-257-0093, Email,
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All Products will be shipped Standard UPS Ground Service unless
otherwise specified and paid for by the Purchaser, Items Exceeding UPS
weight and dimension requirements will be shipped by common carrier.
Next Day, Two Day, Three Day Expidited orders will be shipped the same
business day order is made if ordered by 2 PM CST. Next Day, Two Day, Three Day ExpiditedOrders recieved after 2 PM CST will ship the following business day.
KidsWheels covers parts for 90 days and does not cover parts (including batteries) that have ben damaged by unreasonable use, neglect, accident, abuse, misuse, improper service, improper installation, modification, and/or other causes not arising from defects in materials or workmanship. KidsWheels will replace parts at its option as covered under return policy. KidsWheels is excluded from any liability on the part of KidsWheels whether under warranty or implied under law for any indirect or consequential damages for breach of warranty. Some states do not allow this exclusion or limitation, so this limitation may not apply. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
Parts Return Procedure
KidsWheels wants you to be satisfied with your parts purchase. You may request a return authorization # by following the steps below.
1.) Request a return authorization # via Email of Fax.
2.) Specify in your Email or Fax the reason for the return request.
3.) Upon return and examination of the part (or batteries) KidsWheels we will replace the part (or batteries) at KidsWheels option,( including shipping to KidsWheels and back to the Purchaser ) or refund to the original purchaser the full purchase price, plus return shipping. KidsWheels recommends that Purchaser use UPS or a similar service for authorized returns to the address listed below. Returns that are shipped to KidsWheels without a authorized return # will not be accepted and returned to sender.
Vehicle Returns - Warranty
We guarantee that all communication with KidsWheels will be responded to in a timely manner, we will assist you with any questions or difficulties that you may have. Merchandise will not be accepted for return at KidsWheels without prior authorization # issued by KidsWheels. Return authorization # will be issued for wrong merchandise shipped to Purchaser only, All returns must be in unopened original manufacturers carton.(any merchandise returned to KidsWheels without authorization will be returned to sender at senders expense. Upon inspection by KidsWheels and at KidsWheels discretion a credit will be issued to customers credit card minus 33% re-stocking fee. Should any defects in material & workmanship arise within the manufacturer's warranty period they will be handled with manufacturer.
KidsWheels Returns Department 12308 Highway 620 North, Austin, TX 78750
Sales & Tech Support, Mon - Sat 9 AM - 5 PM Central Standard Time, 1-800-396-9680, 512-257-2399, Fax 512-257-0093, Email,
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International shipping is F.O.B., and incures additional surface and or air charges as well as Dock/Port Fees and Tariffs or Duty Fees charged by the Port Of Entry.
All international shipping costs are paid by the consignee to KidsWheels.com, with any Dock or Port Fees and Tariffs or Duty Fees are paid directly to the proper authorities at Port of Entry by the consignee.
We make every effort to have the shipment arrive at its destination on
time, however, we do not guarantee a specific transit time.
It is in the interest of the consignee to note any damaged or missing goods on the consignee sign off sheet at the time the consignee or his designated agent takes possession of the shipment.
If consignee or consignee's agent fails to pick up shipment at point of entry there will be a 100% return shipping charge to include all associated charges in the return of the merchandise to, KidsWheels, 12308 Highway 620 North, Austin, TX 79750
Terms and Conditions
. A.) Prices are subject to change without notice.
B.) Service Lines are available for all products.
C.) 90 Day - 1 Year manufacturer's warranty applies on items. Each item warranty is different. Call for specific details.
D.)Customers are notified of any extended delay in shipping. E.)Shipping charges are non-refundable & customer pays return freight on parts return.
F.) Merchandise must be returned in original carton with original packaging.
G.)Texas State residents will be charged appropriate sales tax.
H.) As adult supervision is required with all toys, we especially encourage the need for adult supervision with ride-on toys and motorized vehicles. Please ensure that your child wears a helmet with any ride-on vehicle. As KidsWheels is not the manufacturer of any of the items found on www.kidswheels.com, kidsWheels assumes no liability for personal injury incidents.
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